STORE POLICY

Effective Date: 10.12.2024
Last Updated: 10.12.2024

Welcome to Rebelicious! This Store Policy outlines everything you need to know about shopping with us, including our Customer Care services, Terms and Conditions, and Wholesale and Business Customer options. By using our website, you agree to the terms and guidelines outlined below.

1. Customer Care

1.1. Contact Information

Our Customer Care team is here to help with any inquiries or concerns:

Email: hello@rebelicious.eu

1.2. Support Services

We can assist you with:

Product recommendations and information
Order tracking and updates
Returns, refunds, and exchanges
Troubleshooting online tutorials and digital content

1.3. Response Times

We aim to respond to all inquiries within 24 hours during business days.

2. Terms and Conditions

By shopping with Rebelicious, you agree to the following terms:

2.1. Eligibility

You must be at least 16 years old to use our website or make purchases.
By placing an order, you confirm that you are legally capable of entering into contracts under applicable laws.

2.2. Product Information

All products are subject to availability. We reserve the right to limit quantities or discontinue items without prior notice.
While we strive for accuracy, product images and descriptions may vary slightly.

2.3. Prices and Payments

All prices are displayed in [Insert Currency] and include applicable VAT for EU customers.
Non-EU customers are responsible for any additional taxes, customs fees, or duties.
We accept payments via Stripe and PayPal, processed securely.

2.4. Order Process

Orders are confirmed via email once payment is processed.
We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud.

2.5. Shipping and Delivery

EU Orders: Estimated delivery is 3-7 business days.
International Orders: Delivery times range from 7-20 business days, depending on location.
Customers are responsible for any customs fees or duties for international orders.

2.6. Returns and Refunds

Returns must be initiated within 14 days of delivery.
Items must be in original condition—unused, unopened, and in the original packaging.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Refunds are processed to the original payment method and may take up to 14 days to appear in your account.

2.7. Defective or Incorrect Items

Notify us within 7 days of receiving defective or incorrect products.
We will cover the return shipping costs for eligible claims and provide a replacement or refund.

2.8. Limitation of Liability

Rebelicious is not liable for indirect, incidental, or consequential damages arising from product use or website access.

3. Wholesale and Business Customer Inquiries

Rebelicious offers customized solutions for wholesale and professional clients, including makeup schools, theaters, and film/tv productions.

3.1. Who Can Apply

We work with:

Makeup Schools: Bulk supplies and student kits.
Theaters and TV Productions: Specialized products for professional performance needs.
Corporate Clients: Custom kits or event-specific makeup solutions.

3.2. Wholesale Discounts

Bulk discounts are available for wholesale orders. Minimum order quantities may apply.
Discounts depend on order volume and product type.

3.3. Inquiries and Orders

Contact our wholesale team at [Insert Email Address] with your organization’s details, order requirements, and any deadlines.
Use “Wholesale Inquiry” or “Business Partnership” as the subject line.

3.4. Payment and Terms

Payment terms will be agreed upon during the inquiry process.
Options may include upfront payment or invoicing for approved accounts.

3.5. Custom Orders

We can create customized kits or product bundles for bulk orders. Lead times and availability will depend on the request.

4. General Policies

4.1. Intellectual Property

All content on the Rebelicious website, including text, images, logos, and designs, is the intellectual property of Rebelicious or its licensors. Unauthorized use or reproduction is prohibited.